• What does ESD mean?

ESD stands for Electrostatic Discharge.

 

• If something is labeled EPA, what does it mean?

EPA stands for ESD Protected Area, a surface or room that is protected from ESD and ESD protection guidelines must be considered and followed.

 

• What is the difference between dissipative and conductive properties?

ESD protection products have different conductive characteristics and are classified as dissipative (resistance range >1x104 Ω – <1x1011 Ω), conductive (<1x104 Ω) and conductive.

 

• What is the difference between a dissipative package and a shielded package?

Shielded packaging (bags, cartons, boxes, etc.) has a shielding layer in the structure, usually a metal layer, that prevents electrostatic discharge from penetrating the package and protects sensitive electronics. All sensitive electronic devices (ESDS Static Sensitive Devices) must be stored and shipped in shielded packaging outside the EPA.

Dissipative packaging is primarily used to bring mechanical/non-ESD sensitive materials and components within the EPA, dissipative bags can also provide dust protection for ESD sensitive products and materials within the EPA.

 

•  How to best store ESD protection materials to extend shelf life and maintain product quality?

Most dissipative products are perishable, the active substances in them will deteriorate and decompose over time, most products/materials have a durability guarantee of 6-12 months, but some materials have a 3 year warranty Functional guarantee and permanent performance. Common to most dissipative materials is that their properties are affected by UV radiation - so store the material in a dark place and/or in a closed box.

 

• Can other customized products (bags, cushions, foam, etc.) and special products be ordered according to customer needs?

Of course, we can adjust and cut the cushions, cartons and foam to the desired size and specification. We also have excellent opportunities and flexibility to develop custom products, please feel free to contact us with your questions or needs, we will do our best to help you.

 

• What are the internal dimensions of the Fami box?

All dimensions on our bags and cartons refer to inside dimensions. For our shipping, storage and sorting boxes, the external dimensions are stated.

 

• What conditions apply to possible returns? How do returns work?

In case of any complaints or returns, you must contact us within 10 days of receipt. If you suspect shipping damage, be sure to report and record this on the shipping document and to the driver receiving the shipment with photos of the damaged packaging.

 

• What is your delivery time? How long is the lead time for products that are not in stock?

We are located in Suzhou, Jiangsu, China, and most of our standard product range requires custom manufacturing. For products not available directly from stock, the average lead time is 3-4 weeks.

 

•  Do you ship outside of China?

Yes, we can ship both within China and internationally.

 

• Can I buy as a private person?

Hetek is active in the B2B sector, but we also sell to private individuals, please contact us to find out how we can help you.

 

• Where is your warehouse?

Our warehouse is located in Suzhou, Jiangsu, China.

 

• How to get in touch with you?

We love talking to our customers, so we always recommend you contact us on +86 186 6243 9831 for fastest support, or of course hesan@esd-product.com. You can also find our contact details under "Contact Us".

 

• Is it possible to visit your office and warehouse and possibly shop directly on site?

We are happy to host visits to our offices, but we encourage you to contact us in advance to book a meeting so we can prepare for your visit.

This also applies if you wish to collect from our warehouse, please contact us in advance so we can ensure that the goods are ready for collection.